ERLPhase Power Technologies Ltd.
11 - 50 employees
⚡ Energy
🔧 Hardware
🏢 Enterprise
Energy • Hardware • Enterprise
ERLPhase Power Technologies Ltd. is a company based in Winnipeg, Canada, specializing in advanced technology and engineering solutions for the power protection industry. The company is dedicated to providing innovative solutions for the evolving needs of the global power grid. ERLPhase offers a range of products including TESLA power system disturbance recorders and intuitive relays ready for next-generation applications. The company emphasizes customer support, quality management, and corporate social responsibility as part of its ethos. As the power grid continues to transform, ERLPhase strives to remain at the forefront by delivering smart, forward-thinking products and solutions.
Live Operations Agent
Job not on LinkedIn
🕒 March 27
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ERLPhase Power Technologies Ltd.
11 - 50 employees
⚡ Energy
🔧 Hardware
🏢 Enterprise
Energy • Hardware • Enterprise
ERLPhase Power Technologies Ltd. is a company based in Winnipeg, Canada, specializing in advanced technology and engineering solutions for the power protection industry. The company is dedicated to providing innovative solutions for the evolving needs of the global power grid. ERLPhase offers a range of products including TESLA power system disturbance recorders and intuitive relays ready for next-generation applications. The company emphasizes customer support, quality management, and corporate social responsibility as part of its ethos. As the power grid continues to transform, ERLPhase strives to remain at the forefront by delivering smart, forward-thinking products and solutions.
📋 Description
• Answering inbound chats from couriers quickly and efficiently. • Delivering clear, high-quality instructions to couriers over the phone while they are on the road. • Monitoring the progress of live routes and taking action when necessary. • Intervening and organising rescue routes for unsuccessful deliveries. • Contacting couriers to fill shifts, ensuring deliveries are completed within the desired timescale at minimal cost to the business. • Communicating relevant information to the customer service and management teams. • Meeting individual daily key performance indicators (KPIs) and targets. • Updating documentation to provide the business with visibility on key metrics and information.
🎯 Requirements
• 1–3 years of experience in LiveOps or frontline Customer Service. • You have an excellent telephone manner and strong communication skills. • You’re IT-literate and confident in navigating between applications quickly. • You can work well under pressure to meet demand. • You have the ability to prioritise your workload effectively. • You're an active team player with a passion for delivering outstanding support service. • Previous live chat experience is desirable • Previous LiveOps support experience in a fast-paced environment is desirable
🏖️ Benefits
• Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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