Service Designer

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September 26

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eSimplicity

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Healthcare Insurance • Telecommunications • Artificial Intelligence

eSimplicity is a company comprised of designers, engineers, and strategists that excels in creating digital services and healthcare IT solutions. They simplify complexity to deliver award-winning products and services that enhance customer experiences, improve public health, and secure the nation. Specializing in areas such as healthcare IT, telecommunications, identity management, and fraud prevention, they work with organizations like the Centers for Medicare & Medicaid Services (CMS) to improve healthcare access and quality. eSimplicity is recognized for their innovative approaches in spectrum management, data analytics, and machine learning, aiming to broaden healthcare coverage and simplify processes for healthcare providers and beneficiaries.

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

📡 Telecommunications

🤖 Artificial Intelligence

📋 Description

• Design a complex scheduling service and work across the product lifecycle from generative discussions with stakeholders through execution and evaluation. • Unite stakeholders to work on solving complex business problems from discovery through design execution and implementation using a broad range of skills, including exploratory interviews, codesign sessions, wireframing, and prototype development. • Work closely with business and functional leaders to understand their challenges, determine the most appropriate HCD approach, and prioritize projects. • Use design thinking principles and tools to facilitate sessions for a wide range of audiences with a focus on the customer and employee experience. • Collaborate with peers, leadership, and customers to co-create solutions aligning with customer experience strategies. • Work closely with product and engineering to design user-facing and administrative interfaces and workflows. • Serve as an advocate and change champion with stakeholders for a user centric, research based, and design driven culture. • Contribute to partners’ HCD research knowledge base and practice development. • Champion HCD and user experience across the company. • Occasional travel for training and project meetings (estimated <10% per year).

🎯 Requirements

• Three (3) years of professional experience in a related role. Academic experience can count towards this requirement but cannot wholly substitute for formal experience in service design, UI design, or user research. • Must have some experience leading human-centered design or business analysis activities for government, as a contractor or government employee. • Direct experience with the Department of State is a plus. • Must be a United States citizen. • Ability to obtain and maintain a Public Trust clearance and currently reside in the United States. • A bachelor's degree in computer science, information systems, engineering, business, or other related scientific or technical discipline (i.e., UX design, visual design, industrial design). • Experience with tackling service and interface design problems at enterprise scale. • Experience creating HCD-related deliverables (e.g. personas, journey maps, service blueprints, mock-ups, wireframes, prototypes). • Experience with a wide range of design and collaboration software (primarily Figma and Mural). • Some experience with user research and presenting findings to senior stakeholders. • Ability to manage multiple projects at a time with speed and accuracy. • Strong verbal and written communication skills. • Strong collaboration skills with the ability to work with multi-disciplinary teams. • Experience with or ability to independently scope and execute end-to-end human-centered design projects. • Strong organizational skills with attention to detail. • Flexibility to respond quickly when customer needs evolve. • Desired: Experience working on digital transformation and customer experience initiatives. • Desired: Experience working in an agile environment or with agile teams.

🏖️ Benefits

• We offer a highly competitive salary • Full healthcare benefits