Customer Support Specialist – Italian, Spanish, French Speaker

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ESN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🛍️ eCommerce

🧘 Wellness

eCommerce • Wellness

ESN is a German sports-nutrition and supplement brand operated by Fitmart GmbH & Co. KG that sells protein powders, vitamins, performance supplements, bars/snacks, and fitness apparel through an online shop. The site emphasizes muscle building, recovery, hydration and general fitness performance, offers promotions, subscription/newsletter marketing, and direct-to-consumer e-commerce features (localized shipping, payment options, and an outlet).

📋 Description

• You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented • You support customers with questions related to orders, deliveries, products, returns, and refunds • You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction • You accurately document customer interactions and ensure excellent service quality • You work with modern AI-powered tools to help deliver efficient, high-quality customer support • You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience • You work closely with your Customer Support teammates to continuously improve processes and ways of working • You contribute to Help Centre content and Customer Support improvement projects as you grow in the role

🎯 Requirements

• You have native-level proficiency in Italian, Spanish, or French (one of these languages is mandatory) • You have good English language skills • You have some experience in a customer-facing role, such as Customer Service, Retail, Hospitality, or Customer Support • You have strong communication and organizational skills • You are comfortable using digital tools; experience with Zendesk or a similar ticketing system is a plus • You are interested in AI-powered tools and new technologies • You have German language skills, which are a plus but not required

🏖️ Benefits

• Flexible working hours and remote work options • Attractive employee discounts • Subsidy for the E-gym Wellpass • Workation • Corporate benefits • 28 days vacation/year • and much more