Technical PS Consultant

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🕒 March 29

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Espressive

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2020-03

Artificial Intelligence • Enterprise • SaaS

Espressive is a company that provides a generative AI-based digital workplace assistance platform designed to improve employee and agent productivity. Their flagship product, Barista, serves as an employee co-pilot that uses artificial intelligence and automation to address workplace questions and streamline service desk operations. Espressive focuses on enhancing employee self-help and service desk operations with features like conversational AI, omni-channel support, and analytics. Their solutions are tailored for various departments including IT, HR, and facilities, and offer integrations with enterprise software such as ServiceNow. Espressive emphasizes fast deployment, robust automation, and high ticket deflection rates to support enterprise and global scalability.

📋 Description

• Drive customer success through the successful delivery of Barista implementations • Partner with customers to translate business requirements into practical solutions • Guide deployment activities and help deliver a strong employee experience through effective use of the Barista platform • Responsible for the design, configuration, testing, and support of Barista solutions, including third party integrations and related implementation components • Work closely with customers and internal teams to ensure solutions are delivered accurately, efficiently, and in alignment with project scope and best practices • Lead customers through the setup, configuration, and implementation of Barista with third party applications • Configure REST based APIs • Setup and implement SSO and related authentication components • Contribute to improvements in implementation procedures, standards, and documentation • Partner with customers and Customer Success teams to enhance the overall employee experience • Partner with product and engineering teams by sharing implementation feedback and field discovered needs • Conduct product demonstrations and support proof of concept delivery

🎯 Requirements

• 3 to 5 years of experience in a technical consulting or customer success role strongly preferred • Experience in customer facing roles across enterprise pre sales or delivery • Hands on experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and similar tools • Ability to rapidly embrace and learn new AI/ML/NLP technologies • ITSM or HR domain knowledge and familiarity with industry best practices • Familiarity with agentic AI and its practical applications • A solid foundational understanding of cloud applications, ITSM, ITIL, and CMDB concepts • Experience in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell