ArcGIS Support Consultant, Assistance technique

November 22

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Esri Canada

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API • Artificial Intelligence • Science

Esri Canada is an innovative company specializing in geographic information system (GIS) technology. It develops ArcGIS, the world’s leading GIS mapping software that integrates and connects data through geographic context. Esri Canada supports a diverse range of organizations across various sectors, helping them enhance their operations and strategies with geospatial insights.

501 - 1000 employees

Founded 1984

🔌 API

🤖 Artificial Intelligence

🔬 Science

📋 Description

• Deliver exceptional customer service by actively listening to customer inquiries, empathizing with their concerns, and providing timely and accurate solutions. • Possesses and maintains an excellent level of proficiency with Esri’s suite of Online products, including but not limited to: ArcGIS Online, ArcGIS Experience Builder, ArcGIS Field Maps, ArcGIS Survey123 and other ArcGIS web apps. • Troubleshoot problems on behalf of clients and Esri Canada staff. • Provide knowledge-based technical expertise to clients and communicate via telephone, e-mail, or remote session in a tactful manner, demonstrating a sense of urgency and professionalism. • Maintain an accurate and detailed summary of all support requests using Esri’s Global CRM. • Collaborate with other Customer Support teams to escalate complex issues and follow up until they are resolved satisfactorily, ensuring effective communication between all parties involved. • Identify and log defects in Esri products, and, where possible, to provide workarounds for these issues. • Contribute to Esri’s Global Support community by developing proactive content related to Esri’s technology including knowledge articles, blogs, and videos.

🎯 Requirements

• Minimum of 3 years of experience with ArcGIS Online • Strong working knowledge of ArcGIS Experience Builder, ArcGIS Survey123 and ArcGIS Field Maps. • Working knowledge of ArcGIS Pro. • University degree or college diploma in the field of Geography, GIS, Geomatics, Computer Science, or related discipline, or equivalent experience and skills. • Skilled in using tools to monitor, capture, and analyze web traffic data. • Strong problem-solving and analytical skills. • Ability to work independently and collaboratively in a fast-paced environment. • Requires a high degree of fluency in spoken and written English.

🏖️ Benefits

• Work from Home or hybrid work • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including: 3 weeks of paid annual vacation, increasing with years of service • 50 hours of Paid-Time Off (PTO) for personal needs • 32 hours of Summer Time • Winter holiday office closure • Comprehensive health benefits plan • RRSP match increasing with years of service • Training and development programs for professional growth • Company perks including discounts on gym memberships, technology purchases and more. • Company-sponsored events and social activities • Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.