Property Manager, Multifamily

🕒 April 20

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Empire State Realty Trust

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501 - 1000 employees

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets. The company is the recognized leader in energy efficiency and indoor environmental quality. ESRT’s flagship Empire State Building – the “World’s Most Famous Building” – includes its Observatory, the #1 attraction in the U.S. in Tripadvisor’s 2023 Travelers’ Choice Awards: Best of the Best for two consecutive years. As of December 31, 2023, ESRT's portfolio is comprised of approximately 8.6 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 727 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.

📋 Description

• Responsible for the overall financial performance of the property, including revenue growth, expense control, and NOI performance • Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management • Develop and manage annual operating budgets, capital plans, and multi-year forecasts • Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met • Oversee expense management, vendor costs, and operational efficiencies • Ability to identify and execute revenue enhancement opportunities • Ensure a high level of resident satisfaction through proactive communication and responsive service • Partner with and hold leasing teams accountable for achieving target occupancy, pricing strategy, and conversion targets. • Review and approve pricing strategies (in coordination with upper management) • Support leasing teams in driving traffic, managing leads, and executing renewals • Review and approve resident communications, notices, and policies • Handle escalated resident issues and ensure timely, solution-oriented resolution • Support community engagement initiatives to enhance resident retention • Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams • Establish clear performance goals and hold team members accountable to service and operational standards • Oversee hiring, performance management, and employee development • Foster a collaborative, service-oriented culture aligned with ESRT values • Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities • Conduct regular property inspections and ensure building standards are consistently met • Manage work order systems to ensure timely completion of maintenance requests • Ensure compliance with building policies, house rules, and company procedures • Identify operational risks and implement solutions to mitigate them • Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance • Manage contract negotiations, renewals, and vendor relationships • Ensure all vendors maintain proper insurance and meet building requirements • Oversee service contracts for maintenance, cleaning, security, and specialty services • Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others • Oversee compliance with affordable housing programs such as Section 8 and City PHEPS where applicable • Maintain all building permits, certifications, and inspection records • Manage incident reporting, insurance claims, and risk mitigation strategies • Ensure staff and vendors complete required safety training and certifications • Develop and execute capital improvement and renovation plans • Partner with project management teams to oversee unit renovations and building upgrades • Monitor project budgets, timelines, and quality of work • Ensure all construction and alterations comply with building standards and local codes • Lead property-level initiatives aligned with portfolio and company goals • Provide regular reporting to senior leadership on financial performance, operations, and resident metrics • Identify opportunities to improve efficiency, resident experience, and asset value • Participate in portfolio-wide initiatives and special projects

🎯 Requirements

• Strong financial acumen with ability to analyze budgets, forecasts, and financial statements • Knowledge of residential leasing, rent regulation, and property operations • Knowledge of NYC housing regulations, including affordable / rent stabilization, HPD compliance, DOB permitting, and local law requirements (e.g. LL11, LL84, LL97) • Strong leadership and team management skills • Excellent communication and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment • Working knowledge of building systems (mechanical, electrical, plumbing) • Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems

🏖️ Benefits

• Competitive base salary and bonus • Health/Dental/Vision insurance • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance • Voluntary Enhanced LTD Program • Voluntary Hospital, Accident, and Cancer Programs • 401(k) with 100% match up to 5% • Paid parental leave • Pre-tax transit accounts • Employee Assistance Program for emotional, financial, and legal support