ETC Building & Design, Inc.
B2B • Real Estate
ETC Building & Design, Inc. is a San Diego–based construction and design firm specializing in seismic safety solutions and healthcare construction. With over 23 years of experience, the company provides design-build services, ground-up construction, tenant improvements, and seismic retrofitting (including NPC & SPC upgrades and seismic mitigation) for healthcare facilities. ETC emphasizes safety, compliance, and compassionate community engagement while serving hospitals and other healthcare organizations.
Customer Service Representative
Job not on LinkedIn
November 5
ETC Building & Design, Inc.
B2B • Real Estate
ETC Building & Design, Inc. is a San Diego–based construction and design firm specializing in seismic safety solutions and healthcare construction. With over 23 years of experience, the company provides design-build services, ground-up construction, tenant improvements, and seismic retrofitting (including NPC & SPC upgrades and seismic mitigation) for healthcare facilities. ETC emphasizes safety, compliance, and compassionate community engagement while serving hospitals and other healthcare organizations.
📋 Description
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating / cooling systems, maintenance of home, etc. • Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days • Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days • Provide accurate and timely information to Customer Care Manager on progress and scopes of work • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service • Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials • Participate in emergency on call rotation service schedule • Work with Customer Care Manager on special projects as needed • Participate and attend department meetings • Keep accurate service request logs and documentation of all work performed • Perform all other duties as assigned
🎯 Requirements
• Minimum three (3) years in customer care, sales or related field experience required • High school diploma or GED preferred, but will accept equivalent work experience • Maintain regular attendance and punctuality relative to daily work schedule is required • Excellent communication skills, verbal and written • Basic skills in Microsoft Office • Strong organizational and interpersonal skills • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines • Follow directions from a supervisor • Understand and follow work rules and procedures • Accept constructive feedback • Team player
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