Customer Care Representative
8 hours ago
🗣️🇪🇸 Spanish Required
đź“‹ Description
• Handle inbound/outbound calls and digital inquiries (WhatsApp, email, CRM). • Troubleshoot issues, guide students, and provide clear solutions. • Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction. • Assist frustrated or elderly students with patience, calm, and empathy. • Navigate multiple systems simultaneously; document all actions in CRM. • Provide technical troubleshooting and platform installation guidance. • Perform additional administrative duties as assigned.
🎯 Requirements
• Bilingual (English/Spanish) is a must; Portuguese is a significant plus. • Experience in a call center environment is a MUST. • Experience working in a rapid-pace, high-volume operational environment is a MUST. • Excellent communication and relationship-building skills. • Ability to remain calm and solution-oriented under pressure. • Experience working with elder populations preferred. • Strong problem-solving and multitasking abilities. • Full flexibility to work morning/evening/night shifts. • Ability to support global operations as needed. • Reliable home-office environment with high-speed internet. • Strong computer skills; Microsoft Office proficiency required. • Working knowledge of PC and Mac operating systems is a plus. • Reliable attendance and consistency.
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