Ethixbase360
Compliance • Enterprise • SaaS
Ethixbase360 is a platform specializing in third-party risk management, offering solutions designed to help businesses manage and mitigate risks related to anti-bribery, corruption, modern slavery, and ESG (Environmental, Social, and Governance) across their value chains. The company implements its Explore, Enhance, Engage methodology to deliver scalable risk management tools that range from automated screening to enhanced due diligence. Ethixbase360 focuses on compliance, transparency, and sustainability, empowering businesses to take a proactive role in managing their third-party network and ensuring ethical business practices.
Senior Client Support Specialist
Job not on LinkedIn
October 17
Ethixbase360
Compliance • Enterprise • SaaS
Ethixbase360 is a platform specializing in third-party risk management, offering solutions designed to help businesses manage and mitigate risks related to anti-bribery, corruption, modern slavery, and ESG (Environmental, Social, and Governance) across their value chains. The company implements its Explore, Enhance, Engage methodology to deliver scalable risk management tools that range from automated screening to enhanced due diligence. Ethixbase360 focuses on compliance, transparency, and sustainability, empowering businesses to take a proactive role in managing their third-party network and ensuring ethical business practices.
📋 Description
• Provide expert-level support to clients, resolving complex issues and escalations that require in-depth knowledge of our products and services. • Own resolution of mainly but not only 2nd Line queries by taking tickets within the agreed first response timescales, work with other team members to see the tickets completed within the agreed SLA’s. • Develop a deep understanding of our products/services to provide accurate and insightful information to clients and colleagues, as well as end to end training to the users of the platform. • Acquire a comprehensive understanding of the due diligence landscape, enabling you to gain insights into clients' perspectives and their objectives in relation to their roles and responsibilities. • Act as a mentor to junior support specialists, providing guidance, training, and support to help them excel in their roles. • Identify areas for process improvement within the client support department and collaborate with the team to implement changes that enhance efficiency and effectiveness. • Act as a point of contact for escalated client concerns, using your advanced skills to address and resolve issues to the client's satisfaction. • Develop training materials and provide ongoing training to support specialists, ensuring they stay current with product updates and best practices. • Analyze client support data and trends to identify opportunities for service improvement and product development and work closely with the relevant teams (Product, AMs, CSMs, etc.). • Collaborate with other departments, such as product development and sales, to communicate client feedback and contribute to product improvements. • Set a high standard for client support excellence and serve as a role model for the support team. • Fulfilling the role in a manner that is consistent with all applicable laws and regulations and the long-term prosperity of the business.
🎯 Requirements
• Bachelor's degree in a relevant field is preferred. • Minimum of 3 years of experience in client support or a related role. • Proven track record of successfully resolving complex client issues and escalations. • Strong leadership and mentorship skills. • Exceptional communication skills, both written and verbal in English. • Proficiency in using CRM software and support ticketing systems. • Analytical mindset with the ability to use data to drive improvements. • A passion for client service and dedication to ensuring client satisfaction.
🏖️ Benefits
• Health insurance • Flexible work arrangements • Professional development opportunities
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