Community Associate

🔥 15 minutes ago

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Eucalyptus

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Eucalyptus is a global telehealth provider focused on delivering safe, effective, and accessible healthcare. The company operates a trusted group of digital healthcare clinics that prioritize patient safety and results. Eucalyptus offers specialized services through various brands such as Kin, Pilot, Juniper, Compound, and Software, catering to reproductive healthcare, men's health, women's weight management, preventative health, and skincare treatments. With a commitment to evolving healthcare systems and providing preventative care, Eucalyptus supports patients through their unique health journeys. Their clinics facilitate consults with certified practitioners, deliver treatments, and provide ongoing care, striving to make a difference in healthcare standards and patient experiences.

📋 Description

• Contribute to the day-to-day running of our online community, building trusted relationships with members and ensuring it's a positive, valuable space where they share their experiences and support each other. • Support (and bring fresh ideas to) virtual events, Q&A sessions, challenges, and other initiatives that foster a real sense of belonging and connection within the community. • Moderate user-generated content to ensure it aligns with community guidelines, responding promptly and empathetically to posts and messages in a way that makes members feel heard. • Work in a cross-functional, multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams, minimising patient safety risks. • Use community insights and data to inform how we engage, educate, and inspire our members — spotting trends, tracking what's working, and continuously improving the experience.

🎯 Requirements

• A relationship-builder: you love connecting with people, earning their trust, and making every member feel like they belong. • Excellent communication skills, with a creative streak for keeping the community fresh and engaging. • Comfortable working with data: you can read engagement and community metrics, draw out insights, and use them to inform decisions and improve outcomes. • Organised, independent, and a strong team player. • Excited by fast-paced change and creative problem solving. • Goes without saying — you're obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution. • Bonus points for a background in nutrition, dietetics, or coaching, or for experience in content creation, social media management, or community management.

🏖️ Benefits

• Choose between medical aid support or a monthly wellness allowance, including a R400 wellness budget. • Enjoy 21 days of annual leave. • Fully remote work. • Up to 3 weeks of Work From Anywhere. • Team wellness initiatives like Strava challenges and Monday meditation.