Eucalyptus
51 - 200 employees
⚕️ Healthcare Insurance
📡 Telecommunications
🛍️ eCommerce
Healthcare Insurance • Telecommunications • eCommerce
Eucalyptus is a global telehealth provider focused on delivering safe, effective, and accessible healthcare. The company operates a trusted group of digital healthcare clinics that prioritize patient safety and results. Eucalyptus offers specialized services through various brands such as Kin, Pilot, Juniper, Compound, and Software, catering to reproductive healthcare, men's health, women's weight management, preventative health, and skincare treatments. With a commitment to evolving healthcare systems and providing preventative care, Eucalyptus supports patients through their unique health journeys. Their clinics facilitate consults with certified practitioners, deliver treatments, and provide ongoing care, striving to make a difference in healthcare standards and patient experiences.
Health Coach – Fixed Term
🔥 0 minutes ago
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Eucalyptus
51 - 200 employees
⚕️ Healthcare Insurance
📡 Telecommunications
🛍️ eCommerce
Healthcare Insurance • Telecommunications • eCommerce
Eucalyptus is a global telehealth provider focused on delivering safe, effective, and accessible healthcare. The company operates a trusted group of digital healthcare clinics that prioritize patient safety and results. Eucalyptus offers specialized services through various brands such as Kin, Pilot, Juniper, Compound, and Software, catering to reproductive healthcare, men's health, women's weight management, preventative health, and skincare treatments. With a commitment to evolving healthcare systems and providing preventative care, Eucalyptus supports patients through their unique health journeys. Their clinics facilitate consults with certified practitioners, deliver treatments, and provide ongoing care, striving to make a difference in healthcare standards and patient experiences.
📋 Description
• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs • Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment • Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement • Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team • Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics • Action patient feedback to deliver a higher quality service to drive higher patient satisfaction • Maintain accurate, timely documentation to support continuity of care and quality assurance • Buddy with new starters as required to mentor on how to coach safely and to a high quality • Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging • Participate in conducting auditing and feedback from peers • Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols • Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred • Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES) • Proactively surface patient insights with your team and business to inform service improvements.
🎯 Requirements
• Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management • You’ve managed a patient caseload and can deliver high-quality coaching from day one — you don't need a long ramp-up period • You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes • Deep in motivational interviewing and behaviour change frameworks • You take clinical safety seriously and know how to escalate effectively • You're operating in a fast-paced digital health environment and can adapt to changing priorities.
🏖️ Benefits
• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
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