Health Coach – UK Support

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Eucalyptus

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Eucalyptus is a global telehealth provider focused on delivering safe, effective, and accessible healthcare. The company operates a trusted group of digital healthcare clinics that prioritize patient safety and results. Eucalyptus offers specialized services through various brands such as Kin, Pilot, Juniper, Compound, and Software, catering to reproductive healthcare, men's health, women's weight management, preventative health, and skincare treatments. With a commitment to evolving healthcare systems and providing preventative care, Eucalyptus supports patients through their unique health journeys. Their clinics facilitate consults with certified practitioners, deliver treatments, and provide ongoing care, striving to make a difference in healthcare standards and patient experiences.

📋 Description

• Supporting patients through async in-app chat, 1:1 calls, and group coaching sessions (with a focus on obesity management) • Directing patients queries and feedback to relevant internal channels • Working in a cross functional and multidisciplinary team to triage, respond and escalate communications from patients to relevant teams to minimise patient safety risks • Interacting directly with real people dealing with real health issues and medical diagnoses, and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions • Ensuring high quality of support and care for patients

🎯 Requirements

• Dietitian specific: Registered Dietitian (registered with HCPSA: Health Professions Council of South Africa), 1+ years of dietetics experience and completion of relevant ongoing CPD requirements. • Naturally empathetic, reliable, caring, with strong problem-solving skills • Extremely organised, independent and can work well in a team • Excellent communication skills • Confident using technology and excited by fast-paced change and creative problem solving • Experience with behaviour change techniques aimed at helping patients achieve weight loss goals. • Goes without saying - you're obsessive about patient experience and thrive on understanding a patient’s problems and finding the best solution • Bonus points for • Full professional proficiency in Spanish as we aim to also scale a team to service our members in Spain • Previous experience working in digital health (tele-health) • Qualifications in exercise science or experience working with patients to improve their physical activity levels • Experience working in a very fast paced environment

🏖️ Benefits

• 21 days annual leave (pro-rata'd for the length of contract) • Double pay/ day in lieu working on SA PH (when required) • Monthly wellness benefit