Customer Success Manager

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EULER

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $600k Pre seed on 2023-02

SaaS • B2B • Artificial Intelligence

EULER is an AI-native Partner Revenue Management (PRM) platform that automates partner operations for partner teams. It centralizes partner onboarding, activation, communications, incentive and commission management, deal tracking and attribution, and reporting—turning fragmented partner data into actionable insights. Euler offers AI features such as a 24/7 AI Partner Account Manager and DealFlow AI for automated deal registration, integrates with CRMs and billing systems, and is designed to scale partner-sourced revenue while reducing manual work. The company’s site reports customers averaging 3–4x partner-sourced revenue growth and 4–9x partner portfolio growth over 12 months.

📋 Description

• Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of Euler's software. • Conduct product training sessions tailored to customer needs, enabling them to maximize the value of our solutions. • Provide technical support to customers, troubleshooting and resolving issues related to our software. • Work closely with the engineering team to escalate and resolve complex technical issues. • Build and maintain strong relationships with key stakeholders within customer organizations. • Act as the main point of contact for customers, addressing their queries and concerns promptly and effectively. • Develop and execute customer success plans that align with customer goals and objectives. • Regularly review customer usage and engagement metrics to identify opportunities for improvement and growth. • Serve as a customer advocate, providing feedback to the product team on feature requests and areas for improvement. • Keep customers informed about product updates, new features, and best practices. • Monitor customer health metrics to identify at-risk accounts and develop strategies to mitigate churn. • Drive customer renewals and identify opportunities for upselling and cross-selling additional products or services. • Track and report on key customer success metrics, such as customer satisfaction (CSAT), Net Promoter Score (NPS), and customer lifetime value (CLV). • Continuously refine processes and strategies to improve these metrics.

🎯 Requirements

• 5+ years of experience in customer success within a B2B SaaS environment. • Exceptional command of English, both written and spoken, is a must. • Strong technical aptitude with the ability to understand and explain complex technical concepts. • Proficiency in customer success software and CRM tools (e.g., HubSpot, Salesforce). • Strong interpersonal and communication skills. • Ability to build and maintain relationships with customers and internal teams. • Excellent problem-solving and critical-thinking abilities. • Understanding of PRM solutions and the SaaS business model. • Experience with onboarding, training, and supporting B2B customers.

🏖️ Benefits

• Opportunities for professional development and career advancement as we scale. • A collaborative and supportive work environment where your ideas and contributions are valued.