IT Director – IT Service Management, Quality Assurance

🔥 18 hours ago

🌐 Netherlands, Belgium – Remote

🇳🇱 Netherlands – Remote 🇧🇪 Belgium – Remote

⏰ Full Time

🔴 Lead

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eurofins

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

💰 $30M Grant on 2021-10

Food & Beverage • Healthcare • Logistics

Eurofins is a global leader in testing and laboratory services. With approximately 62,000 employees and over 900 laboratories across 62 countries, the company provides a wide range of testing services across various industries. Eurofins offers services such as food and feed testing, consumer product testing, genomic services, clinical diagnostics, forensic services, environment testing, and pharmaceutical testing. The company is committed to scientific innovation and sustainability, and it plays a critical role in testing for health, safety, and environmental impacts worldwide.

📋 Description

• Define and lead the global ITSM strategy, governance model, and continual improvement roadmap. • Own ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem, Change Enablement, Request Fulfilment, Service Catalogue, Knowledge, CMDB/Configuration, IT Asset, Service Level, and Continual Improvement. • Increase ITIL process maturity across global IT. • Enhance the quality and performance of IT services globally. • Lead BMC Helix platform governance, including roadmap, configuration standards, access controls, integrations, workflow automation, reporting, data quality, upgrades, and enhancement prioritization. • Establish service quality metrics, dashboards, KPIs, and executive reporting for ITSM performance and platform health. • Increase CMDB accuracy and service mapping maturity. • Manage ITSM and BMC Helix budgets, vendors, contracts, performance expectations, escalations, and cost-benefit prioritization. • Build partnerships across IT, business, security, infrastructure, applications, regional organizations, and external vendors. • Ensure ITSM processes and BMC Helix configurations support compliance, auditability, role-based access, data integrity, and operational risk management. • Improve automation, reduce cycle time and operating cost through AI, chatbots, virtual agents, and customer-accessible knowledge management.

🎯 Requirements

• Minimum Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field is required. • 10+ years of IT leadership experience, including significant ITSM, IT Operations, Service Delivery, or platform governance experience. • 5+ years of people leadership experience, including global or distributed teams. • Strong ITIL/ITSM expertise and demonstrated experience owning or improving enterprise ITSM practices. • Experience with enterprise ITSM platforms; BMC Helix experience is strongly preferred. • Proven experience with service quality metrics, SLAs/OLAs, reporting, CMDB/configuration management, service catalogue, automation, and continual improvement. • Experience managing budgets, vendors, contracts, and senior stakeholder relationships.

🏖️ Benefits

• Remote work arrangements • Career development support • Equal opportunity and diversity, equity, and inclusion initiatives • Sustainability initiatives