Customer Success Manager

November 25

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+8 more states

🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Eventus

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Fintech • SaaS • Compliance

Eventus is a fintech company that provides enterprise-grade regulatory risk and trade surveillance software. Its Validus platform delivers multi-asset trade surveillance, transaction monitoring, algo monitoring, and market risk capabilities for banks, broker-dealers, exchanges, regulators, digital asset venues, and proprietary trading firms. Eventus also offers Frank AI — a deterministic, explainable AI layer integrated into Validus — to automate alert triage, reporting, and investigative workflows. The company focuses on scalable, secure deployments that help clients meet compliance and supervisory needs across trading operations.

51 - 200 employees

Founded 2015

💳 Fintech

☁️ SaaS

📋 Compliance

📋 Description

• Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy • Guide clients through onboarding and implementation, ensuring seamless adoption and success with the Validus platform • Partner with customers to understand their business needs and proactively recommend solutions to maximize value • Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization • Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements • Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn • Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus • Serve as the customer’s advocate within Eventus, ensuring their voices are heard and their needs are met • Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions

🎯 Requirements

• 3+ years’ experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients • Demonstrated knowledge across multiple financial asset classes (equities, fixed income, commodities, futures, FX, or digital assets) • Ideally regionally located near financial market centers • Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company • Strong knowledge of capital markets, trade surveillance, and regulatory compliance is highly preferred • Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels • Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment • Analytical mindset with experience using data-driven insights to drive customer engagement and success • Familiarity with APIs, system integrations, and troubleshooting methodologies is a plus • Experience working within the region applying for and understanding of local financial market regulations preferred • Willingness to travel occasionally for customer meetings and industry events

🏖️ Benefits

• Fully Remote Company • Competitive Compensation • Stock Options • Health, Dental, Vision & Disability Coverage • Unlimited PTO