Customer Success Manager

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Eventus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💳 Fintech

☁️ SaaS

📋 Compliance

Fintech • SaaS • Compliance

Eventus is a fintech company that provides enterprise-grade regulatory risk and trade surveillance software. Its Validus platform delivers multi-asset trade surveillance, transaction monitoring, algo monitoring, and market risk capabilities for banks, broker-dealers, exchanges, regulators, digital asset venues, and proprietary trading firms. Eventus also offers Frank AI — a deterministic, explainable AI layer integrated into Validus — to automate alert triage, reporting, and investigative workflows. The company focuses on scalable, secure deployments that help clients meet compliance and supervisory needs across trading operations.

📋 Description

• Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy • Partner with customers to understand their business needs and proactively recommend solutions to maximize value • Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization • Serve as an escalation point for the Support teams on issues related to your assigned clients • Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements • Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn • Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus • Serve as the customer’s advocate within Eventus, ensuring their voices are heard and their needs are met • Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions

🎯 Requirements

• Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company • Strong knowledge of capital markets, trade surveillance, and regulatory compliance is preferred • A technical background with a curious, self-driven problem-solving approach to ensure focus on rapid client issue resolution is preferred • An AI-forward approach with demonstrated experience or ideas for scaling the Customer Success using AI solutions is highly desirable • Analytical mindset with experience using data-driven insights to drive customer engagement and success • Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels • Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment • Experience working within the US financial market and understanding of regulatory requirements preferred • Willingness to travel occasionally for customer meetings and industry events.

🏖️ Benefits

• Fully Remote • Competitive Compensation • Health, Dental, Vision & Disability Coverage • Unlimited PTO • Flexible Work Environment