Product Manager – Trust & Safety

🔥 7 minutes ago

🇳🇱 Netherlands – Remote

💵 $95k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 21%

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Logo of EverAI

EverAI

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

🎮 Gaming

Artificial Intelligence • Gaming • Entertainment

EverAI is a pioneering company specializing in conversational AI that transforms the entertainment landscape. By creating AI experiences for roleplay, gaming, social interactions, and creative writing, EverAI enriches storytelling and gaming with engaging interactions. Their AI companions enhance roleplaying journeys, elevate gaming experiences with dynamic characters, and assist writers with creative suggestions, aiming to revolutionize how stories are told and games are played.

📋 Description

• Own product and technical delivery of compliance and safety initiatives across EverAI platforms • Translate safety requirements into product features, moderation capabilities, third-party integrations, and measurable improvements • Work with Compliance, Engineering, AI/ML, Product, and Customer Support to identify risks and build safeguards • Drive safety initiatives from problem definition through implementation, testing, launch, and continuous improvement • Improve in-house moderation systems, including the EverGuard proprietary LLM technology • Partner with Engineering and AI/ML on detection capabilities, moderation rules, thresholds, and interventions • Lead the lifecycle of third-party safety partnerships and integrations • Establish safety dashboards and recurring QA processes • Own red teaming and adversarial testing, including remediation, retesting, and closure • Establish and run trust and safety reviews for new features, models, integrations, and material changes • Coordinate product and engineering responses to significant safety incidents • Work directly with the CTO and Legal & Safety Lead

🎯 Requirements

• Experience making data-driven product decisions using metrics, A/B tests, product experiments, data deep-dives, or lightweight user research • Ability to assess risks involving user-generated content, transactions, and interactions • Experience translating safety requirements into policies, trackers/dashboards, and strategic plans • Understanding of content moderation, automation, machine learning, human review, and user reporting • Experience working with trust and safety and compliance requirements for consumer-facing products • Cross-functional work with engineering, legal, operations, and customer support teams • Full fluency and comfort in English • Comfortable working with and leveraging AI tools • Ability to test and autonomously manage third-party tools and integrations • Comfortable working with ambiguity and taking ownership • Comfortable building products based on uncensored models and content • Comfortable reviewing and discussing uncensored AI-generated content and NSFW material • Previous legal/compliance education is a bonus • Professional experience or interest in AI is a bonus • Consumer-facing feature experience, particularly in entertainment or gaming, is a bonus

🏖️ Benefits

• 4 weeks (20 working days) of PTO per year • Yearly in-person meetup • Monthly allowance of 100 USD for health insurance expenses • Unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members • Co-working space budget up to twice per month (35 EUR / 40 USD per visit) • Learning budget for courses, books, conferences, events, or certifications • Company laptop • Monitor budget up to 250 USD • Keyboard/mouse/mic/headphones budget up to 150 USD • Premium access to ChatGPT, Hugging Face, Claude Code, and other tools needed for the role • Fully remote work • Flexible B2B contract structure • Long-term commitment and impact opportunity

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