RCM Service Manager

🔥 25 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Serve as the primary point of contact for assigned RCM clients. • Lead recurring client meetings focused on performance, trends, action plans, and overall account health. • Build trusted relationships through proactive communication, responsiveness, and strategic guidance. • Manage escalations professionally and drive timely resolution. • Support client renewals, plan changes, provider adds/removals, and other account transitions. • Own clinic revenue cycle KPI performance, including but not limited to: • Days in Accounts Receivable • AR Aging >90 Days • Clean Claim Rate • Denial Rate • First Pass Resolution / Payment Rate • Collection Performance • Identify root causes impacting financial performance and recommend solutions. • Develop action plans to improve collections, reduce aging, and optimize workflows. • Partner with claims, billing, coding, posting, and vendor teams to ensure execution is timely, accurate, and aligned to client goals. • Prepare and present monthly and quarterly business reviews to clients. • Ensure adherence to HIPAA privacy and security standards.

🎯 Requirements

• Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations. • Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred. • Strong client-facing experience with ability to manage relationships and escalations. • Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations. • Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations. • Excellent analytical, organizational, and problem-solving skills.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program