Customer Success Manager

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $100k - $108k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Lead, mentor, and develop a team of Customer Success Managers through regular coaching, performance management, career development, and skill-building. • Establish clear goals, success metrics, and accountability. • Develop and execute the Customer Success strategy to maximize customer adoption, retention, and long-term customer value. • Foster a high-performance, customer-centric culture focused on customer outcomes, operational excellence, and continuous improvement. • Personally manage a portfolio of strategic or high-value enterprise customers, serving as the executive sponsor and trusted advisor. • Lead Executive Business Reviews (EBRs/QBRs), renewal strategy discussions, adoption planning, and executive stakeholder engagement. • Drive customer adoption, value realization, and long-term retention across both personal accounts and the broader team portfolio. • Design, document, refine, and scale Customer Success processes, playbooks, and best practices.

🎯 Requirements

• 2–5+ years of Customer Success, Account Management, or related SaaS experience. • 1–4+ years of people management experience leading Customer Success teams. • Experience managing enterprise and strategic customer relationships. • Demonstrated success owning renewals, customer retention, adoption, and expansion initiatives. • Strong executive communication and presentation skills. • Experience working cross-functionally with Product, Sales, Support, and Operations. • Strong analytical and problem-solving skills with experience using customer health metrics and success KPIs.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. • Continued investment in your professional development. • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting. • Flexible and generous (FTO) time-off. • Employee Stock Purchase Program.