Customer Success Team Lead

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Lead and support a team of Customer Success Managers and Onboarding Specialists, helping them grow, succeed and do their best work. • Build strong relationships with your own portfolio of customers, helping them get the most out of SalonBiz and achieve their business goals. • Help customers succeed from day one by guiding them through onboarding, adoption and long-term success. • Spot challenges early and work with your team to keep customers engaged, supported and set up for success. • Find opportunities to help customers grow, encouraging greater product adoption and use of our payments solutions. • Step in when needed to support your team with complex customer conversations and escalations. • Share ideas and improve the way we work, helping shape processes that make life easier for both customers and the team. • Create a positive team environment where collaboration, accountability and continuous learning are part of everyday work.

🎯 Requirements

• Proven success leading a high-performing Customer Success team in a SaaS environment, with strong results across retention, customer growth and team performance. • A track record of enabling and empowering teams to take ownership, make decisions and consistently deliver exceptional customer outcomes. • Experience building a culture of accountability through coaching, clear expectations and continuous development. • Strong commercial acumen, with the ability to balance customer success, retention and revenue growth. • Confidence using customer health metrics and performance data to drive priorities and improve outcomes. • Exceptional stakeholder management and communication skills, with the ability to influence across all levels. • A proactive, customer-first mindset with a passion for building engaged, high-performing teams.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. • Continued investment in your professional development. • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting. • Flexible and generous (FTO) time-off. • Employee Stock Purchase Program.