Mid-Market Customer Success Manager

🕒 April 21

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health • Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows • Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices • Drive adoption and optimization tied to measurable business and financial outcomes • Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales • Proactively identify risk and implement mitigation plans • Lead Business Reviews focused on usage, workflow efficiency, and financial performance • Identify and manage renewal and expansion opportunities • Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

🎯 Requirements

• 4 – 7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support • Direct experience supporting or delivering an EHR platform • Strong understanding of EHR, RCM, and healthcare payments workflows • Proven expertise in escalation management, including executive-level situations • Strong cross-functional partnership skills and ability to influence without authority • Technical aptitude and comfort getting deep into workflows and data • Excellent communication and stakeholder management skills • Preferred Background in healthcare billing, claims, or practice operations • Experience supporting mid-market healthcare organizations • Familiarity with healthcare financial KPIs (AR days, denial rates, collections) • Salesforce and Customer Success tooling experience

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program