RCM Vendor Operations Manager

November 17

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EverCommerce

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SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

📋 Description

• Serve as the primary point of contact for billing vendors, fostering strong relationships and effective communication. • Function as the operational liaison for a large number of offshore resources across multiple BPO vendors. • Accountable monitoring daily production output, quality metrics, and productivity across offshore teams. • Coordinate with offshore team leads on staffing, scheduling, and resource allocation. • Facilitate communication between onshore operations and offshore teams. • Conduct regular vendor business reviews and identify improvement opportunities. • Develop and refine standard operating procedures (SOPs) for offshore operations. • Lead process improvement initiatives to enhance efficiency and accuracy, reduce errors, and improve collections. • Translate vendor performance data into actionable insights to improve outcomes. • Coordinate training programs on new features, system updates, and best practices. • Ensure offshore teams stay current with RCM industry standards and regulatory changes. • Support knowledge transfer and change management initiatives. • Identify and mitigate risks related to vendor operations, ensuring clients receive accurate and timely billing services. • Provide input into vendor selection, contracting, and long-term sourcing strategy. • Maintain operational relationships with existing BPO vendor management. • Escalate issues and coordinate resolution with vendor leadership. • Support Operations Manager with vendor performance data and insights. • Collaborate with IT team on system access, permissions, and technical support. • Assist with vendor onboarding of new processes or team members. • Act as escalation point for vendor-related issues impacting client billing outcomes.

🎯 Requirements

• Associate's or Bachelor's degree in Healthcare Administration, Business, Finance, or related field preferred. • Minimum 3+ years of healthcare RCM experience (billing, coding, collections, or related). • Experience working with or coordinating offshore teams and vendors (direct employee management not required). • Strong understanding of revenue cycle processes, metrics, and industry standards. • Familiarity with EHR/PM systems, claims clearinghouses, and payer rules/regulations (DrChrono experience a plus). • Analytical mindset with proven ability to interpret performance data and identify improvement opportunities. • Strong communication and problem-solving skills for managing remote/offshore relationships. • Proficiency in Microsoft Office Suite, particularly Excel. • Self-motivated with ability to work independently in a remove environment. • Process improvement or training experience preferred. • Healthcare billing/coding certification (CPC, CCS, or equivalent) preferred.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid. • Continued investment in your professional development. • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting. • Flexible and generous (FTO) time-off. • Employee Stock Purchase Program.