EverCommerce
SaaS • B2B • eCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
Senior UX Researcher
Job not on LinkedIn
November 14
EverCommerce
SaaS • B2B • eCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
📋 Description
• Champion our users by advocating for their needs and turning insights into meaningful product decisions • Plan and run a variety of research studies, including interviews, field studies, usability testing, surveys and more • Recruit and engage participants, building rapport to uncover honest thoughts, emotions and behaviours • Translate findings into clear, actionable recommendations that guide product strategy and design • Create artefacts like personas, journey maps and insight summaries to build shared understanding across teams • Present insights to stakeholders and influence decision-making at every level • Own and prioritise the research roadmap, balancing strategic initiatives with project-based needs • Help grow UX research capability across the business by guiding teams, sharing best practices and establishing a research repository
🎯 Requirements
• 7+ years’ experience (ideally including SaaS) with a strong, demonstrable portfolio • Builds and maintains outcomes-focused research operations and communities of practice • Coaches and mentors colleagues in UX research craft • Delivers high-quality generative, discovery and validation research with pragmatic, evidence-based insights • Designs robust, bias-aware studies using a range of quant/qual methods • Translates complex behaviours and systems into clear, actionable insights that shape strategy and roadmaps • Tells compelling user stories that build empathy and influence stakeholders • Sees across complex systems and identifies cross-product value opportunities • Brings a growth mindset and humility.
🏖️ Benefits
• additional annual leave • flexibility to work from home or the office • high-spec home office set up • professional development budget • annual wellness allowance
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