Customer Support Agent

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Evergreen Finance

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Evergreen Finance is a UK-based direct short-term lender trading as Moneyboat that provides fast, online short-term and payday-style loans (£200–£1,500) to consumers. The company offers quick applications, e-sign agreements and rapid funding (claims of payments within minutes), markets itself as a responsible, FCA-authorised lender, and considers applicants with poor credit while performing affordability and credit checks. Its products focus on emergency and unexpected cost coverage with transparent terms, relatively high APRs typical of short-term credit, and customer support based in the UK.

📋 Description

• Process inbound calls from customers from all tranches of Recoveries and deal with these calls correctly and accurately with a high level of professionalism • Process outbound calls to customers, contacting them for due and overdue accounts to assist with payment and arrangements within affordable guidelines • Record all customer contact notes accurately on the system • Achieve affordable payment plans for customers to assist them and repatriate where possible • Accountable for reducing default and delinquency for all assigned accounts • Establish and maintain effective and cooperative working relationships with customers and colleagues alike • Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business • Meet defined department Quality Assurance metrics (KPIs, SLAs) • Work effectively as part of a team and individually • Maintain and develop positive department performance and conduct standards both personally and within a team at all times • Assist and support other departments within the business to ensure a superb customer journey • Supply excellent feedback to Line Managers on a regular basis

🎯 Requirements

• 1 year experience in a customer centric environment • 1 year experience working in collections/recoveries • Financial services industry experience • Experience of working within the FCA guidelines • Knowledge and experience in dealing with vulnerable customers • Results-focused and customer satisfaction driven • Excellent verbal, written and numerical communication skills • Strong team player • Attention to detail and accuracy • Focus on quality customer service • Probing and Listening skills • Competent computer literate ability

🏖️ Benefits

• Annual leave - 24 days + 17 days BH in line with Georgian law