Everience Romania
Enterprise • Productivity • SaaS
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
Application Support Technician, English
Job not on LinkedIn
November 7
🗣️🇫🇷 French Required
Everience Romania
Enterprise • Productivity • SaaS
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
📋 Description
• Handle level 1 and 2 application or functional requests (Incidents and Service Requests) from internal users and our partners in English • Contribute to change management and the implementation of new processes • Write procedures and update the internal knowledge base • Participate in and perform version upgrades and installations of new application solutions • Prepare documentation • Reporting
🎯 Requirements
• Higher education in IT (BTS, IUT or equivalent) • Initial significant experience in management, coordination and application/functional support • Proficient with office tools (Excel in particular) • Comfortable using SQL and handling data in exchange files (CSV, XML, …) • Fluent in English (read, written and spoken) — essential • Experience in commerce/digital process environments and/or Supply Chain is a plus • Ability to take perspective, team spirit, sense of responsibility, priority management, pedagogical skills • Organized with strong analytical skills • Strong interpersonal skills with a client focus • Service-oriented and a team player
🏖️ Benefits
• Health insurance with 50% employer contribution • 50% reimbursement of public transport pass • Opportunity to work for a market leader • Stable leadership team (75% of leaders have been with the group for over 20 years) • A profitable group with continuous growth • Meal voucher card (€9.50 value, 60% employer contribution) • Referral bonuses up to €1,000 • Onboarding program lasting 2 to 6 weeks • Works Council (CSE) offering numerous cultural benefits • Internal training institute to support the development of your skills • A close-knit, committed and ambitious team
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