Bilingual Application Support Technician/Analyst

Job not on LinkedIn

November 8

Apply Now

Receive Emails with Similar Jobs

Everience Romania

WebsiteLinkedInAll Job Openings

Enterprise • Productivity • SaaS

Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

📋 Description

• Handle level 1 and 2 application and functional requests (Incidents and Requests) from internal users and our partners • Diagnose issues and document tickets • Monitor incidents and keep users informed • Contribute to user satisfaction • Organize/follow up user training and provide go-live support • Escalate tickets to Level 3 (N3) and collaborate with the wider IT team • Identify opportunities for improvement and evolution and make recommendations • Develop expertise in functional areas (Support Level 2) • Participate in change management and implement new processes • Write procedures and update the internal knowledge base • Participate in and perform version upgrades and installations of new application solutions

🎯 Requirements

• Higher education in IT (BTS, IUT or equivalent) • 1–2 years' experience in customer relations or application/functional support • Proficient with office tools (Excel in particular) • Comfortable using SQL and manipulating data in exchange files (CSV, XML, ...) • Fluent in English (read, written and spoken) is essential • Experience in logistics or supply chain processes is a plus • Organized with strong analytical skills • Client-oriented interpersonal skills • Curious and interested in new technologies/innovations • Good adaptability and ability to manage priorities • Didactic skills and strong writing ability • Service-minded and a team player

🏖️ Benefits

• Employer contribution of 50% to health insurance • 50% reimbursement of public transport pass • We support your geographic mobility • Opportunity to work for a market leader • Stable leadership team (75% of the leadership have been with the group for over 20 years) • A profitable group with steady growth • Meal voucher card (€9.50 value with 60% employer contribution) • Referral bonuses up to €1,000 • Onboarding program lasting 2 to 6 weeks • Works council (CSE) with many cultural benefits • Training institute to support the development of your skills • A close-knit, committed and ambitious team