First Level IT Support – m/f/d

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8 hours ago

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Everience Romania

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Enterprise • Productivity • SaaS

Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.

201 - 500 employees

🏢 Enterprise

⚡ Productivity

☁️ SaaS

📋 Description

• Assist the client with first level support • Provide support for computer systems in case of hardware and software incidents • Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems • Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers • Always demonstrate excellent customer service

🎯 Requirements

• Good technical knowledge of workplace environment and end-user services: Windows environment, O365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory • Monitoring and reporting of the production environment (dashboards, KPIs) • Monitoring and improvement of procedures and documentation • Basic knowledge of Apple environment (iPhone) • Incident and request processing (ITIL – ticket tracking) • IT Support experience in a large enterprise environment (+ 400 users) • Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit • Motivation and real desire to improve and learn • Organized, able to work independently, pragmatic, and hands-on approach • Spoken languages: English (fluent) Dutch (fluent) AND French ( fluent)

🏖️ Benefits

• Employees can work remotely