Medical Information Specialist, German & English speaking

🔥 0 minutes ago

🌐 Poland, Ireland, +5 more countries – Remote

🇵🇱 Poland – Remote 🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote 🇮🇹 Italy – Remote 🇵🇹 Portugal – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ German

👻 Ghost score 10%

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Triage and respond to drug information inquiries from physicians, pharmacists, nurses, healthcare professionals, and consumers/patients • Disseminate drug information verbally or in writing • Identify adverse events and product complaints during customer interactions • Conduct intake to generate initial adverse event and product complaint reports in compliance with SOPs • Fulfill local regulatory authority requirements for post-marketing adverse event reporting • Assess what information needs to be obtained and the appropriate depth of information to collect • Write adverse event and product complaint narratives and medical inquiry custom responses • Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants • Critically evaluate medical literature and develop written information for healthcare professionals • Participate in market and competitive product research, system development, sales training projects, and field liaison support • Perform medical writing • Fulfill on-call responsibilities as assigned • Maintain and improve customer service for the Medical Communications Call Centre • Maintain and contribute to process improvements affecting call centre metrics

🎯 Requirements

• Life Sciences or healthcare degree or equivalent • Strong clinical background • Excellent verbal and written communication skills • English C1 level is obligatory • Native German is required • Ability to work Europe working hours between 8am-6pm CET Monday-Friday • Legally eligible to work in the European Union or the UK • Ability to travel up to 10% • Computer proficiency in Microsoft Word, Excel, and other Windows applications • Experience with Medical Information Management Systems, Safety Databases, or equivalent • Preferred: PharmD / MPharm, MSc in Life Sciences or healthcare, BSc in Pharmacy, Biomedical Sciences, Anatomy & Physiology, Health Science, or Human Science • Preferred experience in call centers, medical information, pharmaceutical industry, clinical experience, or medical writing

🏖️ Benefits

• Full-time home office-based or European Hub Office work arrangement • Bank holiday work compensated with a day off in lieu • Great Place to Work certified employer • Diversity, Equity & Inclusion commitment • Equal Opportunity Employer