Client Success Manager

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November 5

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EverService Holdings, LLC

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Marketing • B2B • Technology

EverService Holdings, LLC is a company that provides industry-specialized marketing, website, and engagement services for over 10,000 companies. They offer a range of services including managed website solutions, SEO, digital marketing, sales and campaign management, scheduling and booking, 24/7 answering services, and technology solutions such as CRM and EHR integrations. EverService serves a variety of industries including legal, healthcare, and home services, with a focus on driving business growth through specialized marketing strategies and digital solutions. Their subsidiaries, such as Blue Corona, Alert Communications, and Nexa, contribute to their comprehensive service offerings.

501 - 1000 employees

🤝 B2B

💰 Private Equity Round on 2018-10

📋 Description

• Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and iLawyer Marketing • Establish strong working relationships with clients, ensuring their needs and expectations are understood and met • Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies • Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics • Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement • Collaborate with both the marketing and sales teams to identify opportunities for improving client performance • Provide data-driven marketing recommendations and propose tailored solutions based on client goals • Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success • Build and maintain long-term client relationships to ensure satisfaction and account retention • Proactively engage with clients to anticipate their needs and prevent potential issues

🎯 Requirements

• 2+ years of hands-on Account Management or client-facing experience, preferably within a small to mid-sized legal marketing agency • Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field • Experience managing client relationships, delivering digital strategies, and working on performance-driven campaigns • Solid digital marketing expertise with hands-on experience in areas such as SEO, paid media, social media, email marketing, or content marketing, demonstrating a comprehensive understanding of the digital landscape • Proficiency with Content Management Systems (CMS) like WordPress required • Knowledge of website analytics, tracking tools, and performance optimization is a plus • Ability to work in a collaborative environment and engage with cross-functional teams • A genuine passion for client success, with a focus on providing exceptional service

🏖️ Benefits

• Remote-First Environment • Medical, Dental, & Vision Insurance • Company 401(k) Matching • Monthly Phone & Data Stipend • Paid Vacation & Sick Time Off