Bilingual Customer Success Manager – FR, ENG

Job not on LinkedIn

🕒 Yesterday

🇲🇺 Mauritius – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Herrera Headhunters

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Herrera Headhunters is a staffing and recruiting company that specializes in helping organizations find the right talent for their needs. With a focus on matching candidates with suitable job opportunities, the company provides tailored recruitment solutions to meet the demands of various industries.

📋 Description

• Manage a portfolio of 60 French SaaS accounts as the primary client contact • Build long-term relationships with client decision-makers • Conduct regular check-ins, QBRs, and performance reviews • Drive customer retention and expansion • Ensure product adoption and feature utilization • Monitor usage metrics and engagement indicators • Identify churn risks and implement retention strategies • Partner with Sales on renewals and upsell opportunities • Advise clients on WhatsApp marketing campaign structure, messaging flows, segmentation, and automation • Analyze campaign results and provide actionable insights • Recommend improvements to maximize engagement and ROI • Guide new customers through product implementation and lead onboarding and training sessions • Provide best practices, documentation, and tutorials • Track KPIs related to adoption, retention, and campaign performance • Identify growth opportunities within accounts • Share structured feedback with Product, Marketing, and Engineering teams • Manage escalations and coordinate with technical teams • Maintain fast, clear, and professional communication • Use AI tools such as ChatGPT to support campaign creation and generate message templates and automation flows • Promote AI-powered product features and help clients optimize personalization strategies • Maintain structured account notes and CRM updates • Contribute to improving CSM processes and playbooks • Support the scaling of Customer Success operations

🎯 Requirements

• 3+ years of experience as a CSM in a SaaS environment • Previous experience working in a SaaS/software company; candidates without SaaS experience will not be considered • Understanding of subscription models, customer lifecycle management, product adoption metrics, churn prevention strategies, and expansion/upselling within SaaS environments • Fully bilingual in French and English, spoken and written • Able to conduct client meetings in French • Comfortable collaborating with international teams in English • Strong presentation and stakeholder management skills • Experience in email marketing, SMS marketing, retention marketing, and customer journey optimization is a strong plus • Comfortable designing WhatsApp campaign flows, advising on best practices, and improving performance through A/B testing • Experience with ChatGPT or similar AI assistants is a strong plus • Experience managing 40–80 accounts simultaneously • Data-driven mindset • Strong ownership and accountability • Comfortable in a fast-paced, remote environment