Bilingual Customer Success Manager – FR, ENG
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
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📋 Description
• Manage a portfolio of 60 French SaaS Accounts • Ensure strong product adoption and feature utilization • Advise clients on building and optimizing WhatsApp marketing campaigns • Guide new customers through product implementation • Track KPIs related to adoption, retention, and campaign performance • Manage escalations and coordinate with technical teams • Use AI tools to generate message templates and automation flows • Maintain structured account notes and CRM updates
🎯 Requirements
• 3+ years of experience as a CSM in a SaaS environment • Excellent Communication Skills (French & English) • Marketing Knowledge (Strong Plus) • WhatsApp Campaign Expertise • AI Familiarity (Bonus)
🏖️ Benefits
• Flexible work arrangements • Professional development • AI tools integration
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