Every
Fintech • Banking • SaaS
Every is a financial technology company that provides an all-in-one back-office platform built for startups and founders. Its product suite includes incorporation services, banking and debit cards (through a partner bank), treasury and cash sweep programs, payroll and HR, AI-assisted bookkeeping and bookkeeping services, and tax preparation. Every positions itself as a unified financial operating system that combines software, banking partnerships, and advisory/investment services to help early-stage companies launch, operate, and scale.
Customer Success PM
Job not on LinkedIn
October 22
🇺🇸 United States – Remote
💵 $70k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Every
Fintech • Banking • SaaS
Every is a financial technology company that provides an all-in-one back-office platform built for startups and founders. Its product suite includes incorporation services, banking and debit cards (through a partner bank), treasury and cash sweep programs, payroll and HR, AI-assisted bookkeeping and bookkeeping services, and tax preparation. Every positions itself as a unified financial operating system that combines software, banking partnerships, and advisory/investment services to help early-stage companies launch, operate, and scale.
📋 Description
• Act as the primary technical point of contact for an assigned portfolio of customers. • Oversee the onboarding process, ensuring seamless implementation and adoption of our back-office solutions. • Provide expert-level technical support, troubleshooting, and issue resolution for existing customers. • Develop a deep understanding of customer needs, challenges, and desired outcomes. • Collaborate closely with cross-functional teams to advocate for customer requirements. • Analyze customer feedback, usage data, and support tickets to identify areas for product improvement and automation. • Work closely with engineering teams to design and implement features that streamline customer onboarding and address recurring issues across our back-office offerings. • Continuously evaluate and enhance product documentation, training materials, and self-service resources. • Contribute to the product roadmap by prioritizing and defining requirements that enhance customer experiences.
🎯 Requirements
• Bachelor's degree in a technical field or equivalent professional experience • Passion for delivering exceptional customer experiences and driving continuous product improvement • Strong understanding of software development lifecycles and product management methodologies (or willingness to learn)
🏖️ Benefits
• Competitive comp + meaningful equity • Great health benefits • Flexible hours • Generous PTO
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