Application Support Analyst

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Evolent

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Healthcare Insurance • Healthcare • SaaS

Evolent is a healthcare company focused on improving care outcomes through its comprehensive management solutions across multiple medical specialties. They aim to enhance the patient care journey by offering coordinated services in areas like oncology, cardiology, musculoskeletal disorders, and primary care, while ensuring high-quality treatment pathways and cost management. Evolent believes every person deserves quality care, striving to align treatment guidelines and innovative approaches to meet patient needs effectively.

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Provide first-level support, including problem replication, triage, and resolution of issues • Provide accurate and timely resolution of issues, and escalation when necessary • Ensure that Service Level Agreements (SLAs) are met • Maintain and update documentation related to operations and support processes within Confluence • Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems • Collaborate with team members and business functions to troubleshoot and resolve support tickets • Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support) • Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents • Execute SQL scripts to generate reports, troubleshoot data issues, and fulfill database support tasks • Perform ad-hoc task and analysis for the support team as needed • Perform quarterly user access audit

🎯 Requirements

• Bachelor’s degree in Computer Science, IT-related degree or comparable experience • 1+ year(s) of progressive experience within application support/IT operations organizations • 1+ year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation • Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. • Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. • Collaborative working style with the ability to work across different organizations and personalities • Ability to work unsupervised and a self-starter who seeks improvements without direction

🏖️ Benefits

• Work/life balance • Flexibility in work arrangements • Comprehensive benefits including health insurance