Field Service Technician

🕒 April 8

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $30 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Evolv Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔐 Security

🤖 Artificial Intelligence

Security • Artificial Intelligence

Evolv Technology is a security technology company specializing in AI-powered solutions designed to create safer environments for people in various settings. The company offers a range of products and services, including concealed weapons detection systems, automated bag screening, and AI-driven visual gun detection using security cameras. Evolv's technology is utilized in diverse environments such as stadiums, healthcare facilities, schools, and industrial workplaces to improve safety and operational efficiency. By integrating analytics, personal safety applications, and open API technology, Evolv enhances its security offerings, ensuring advanced detection and response to physical security threats.

📋 Description

• Ensure a seamless customer rollout of our life saving products. • Support product demos and installations, as well as provide maintenance, upgrades, and repairs to existing field units. • Begin Evolv Express technical training on the products you will be working with. • Shadow a more experienced field service engineer to observe their work and learn from their expertise. • Build relationships with customers, assessing their needs, and answering any questions or concerns. • Perform basic field service tasks, such as installing, maintaining, and repairing equipment. • Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance. • Lead special event support activities at strategic locations like sports stadiums and large venues. • Demonstrate a thorough understanding of the Express system and software to independently perform repairs.

🎯 Requirements

• Understanding the technical aspects of the products, including hardware and software components. • Ability to undergo and apply technical training on products, tools, equipment, and software used in the field. • Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools. • Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance. • Competence in performing scheduled software maintenance and upgrades. • Ability to establish and maintain strong, long-lasting relationships with clients. • Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns. • Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation. • Capability to manage time effectively, ensuring the timely completion of all assigned work orders. • Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs). • Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling. • Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs. • Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player. • Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer. • Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization.

🏖️ Benefits

• Equity as part of your total compensation package • Medical, dental, and vision insurance • Health Savings Account (HSA) • A 401(k) plan (and 2% company match) • Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind • Quarterly stipend for perks and benefits that matter most to you • Tuition reimbursement to support your ongoing learning and development • Subscription to Calm