Evora IT Solutions
Enterprise • SaaS • B2B
Evora IT Solutions is a trusted partner in delivering innovative digital solutions for asset-intensive operations, maintenance, and customer service. The company specializes in optimizing business processes through digitalization, offering services like strategic consulting, solution development, application management, and future innovation exploration. With expertise in asset management, field service management, planning, performance, and mobile solutions, Evora leverages technologies from SAP, ServiceNow, and their own developments to empower businesses, reduce costs, and enhance control and traceability in service processes. They are known for their excellence in implementing end-to-end digital processes and have completed over 900 projects globally. Evora's commitment to customer success in the digital world is supported by their highly experienced team, aiming to resolve challenges and meet business objectives effectively and efficiently.
Head of ServiceNow – Europe
Job not on LinkedIn
October 13
🗣️🇩🇪 German Required
Evora IT Solutions
Enterprise • SaaS • B2B
Evora IT Solutions is a trusted partner in delivering innovative digital solutions for asset-intensive operations, maintenance, and customer service. The company specializes in optimizing business processes through digitalization, offering services like strategic consulting, solution development, application management, and future innovation exploration. With expertise in asset management, field service management, planning, performance, and mobile solutions, Evora leverages technologies from SAP, ServiceNow, and their own developments to empower businesses, reduce costs, and enhance control and traceability in service processes. They are known for their excellence in implementing end-to-end digital processes and have completed over 900 projects globally. Evora's commitment to customer success in the digital world is supported by their highly experienced team, aiming to resolve challenges and meet business objectives effectively and efficiently.
📋 Description
• Business development and leadership of initiatives to expand Evora’s ServiceNow presence in Europe. • Management of local channel relationships and strategic customer acquisition activities. • Building and maintaining strong client relationships to ensure customer satisfaction. • Identifying opportunities for license resale and expanding the service portfolio. • Monitoring the overall health and performance of the European ServiceNow team. • Identifying upselling and cross-selling opportunities. • Implementing initiatives to improve customer satisfaction and employee engagement. • Inspiring and effective leadership of the ServiceNow team.
🎯 Requirements
• Bachelor’s or Master’s degree in Business, IT, or a related field. • Proven experience leading business and service development initiatives within the IT industry. • Extensive experience with ServiceNow, including implementation, consulting, or strategic management. • Strong problem-solving and decision-making skills, and effective escalation management. • Excellent interpersonal and communication skills for managing relationships with diverse stakeholders. • Demonstrated ability to lead teams, manage resources, and drive profitability. • Familiarity with cross-border collaboration and multi-team operations. • Fluent in German and English.
🏖️ Benefits
• Access to and support for mental-health-related issues through our partnership with nilo.health. • Support for equipping your home office workspace. • Flexible working hours. • Additional child-sick days. • Annual budget for professional and personal development. • Health subsidies. • Internal team recognition tools to acknowledge your achievements. • Exciting events such as our International Co-Working Week, summer party, Christmas celebration, and team co-working sessions. • Company car, company bike, or rail card after completion of your probationary period. • Compensation-linked participation in company targets and successes.
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