Service Desk Onboarding & Support Specialist

Job not on LinkedIn

🔥 41 minutes ago

🇦🇲 Armenia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

EXANTE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

EXANTE is a global prime broker and fintech firm founded in 2011 that provides direct access to over 2 million financial instruments across 50+ markets through a proprietary, customizable trading platform (desktop, web, mobile) with API and white-label options. It serves institutional and professional clients — banks, brokerages, asset managers, family offices, and professional traders — offering trade execution, custody arrangements, regulatory coverage, and dedicated relationship and post-trade support.

📋 Description

• Process new hire onboarding requests and verify accounts and standard access before the first day • Provide first-day technical onboarding covering laptops, corporate applications, browsers, messaging, email, calendars, cloud storage, task trackers, VPN, telephony, 2FA and password managers • Ensure accounts and tools are activated and follow up on outstanding items • Process employee offboarding, including account suspension, mailbox and document transfer, access revocation, equipment return, device wiping and asset updates • Grant, change and revoke access to corporate services after formal approval • Manage SaaS, AI and developer-tool licences and seats • Coordinate laptop handovers, equipment delivery, returns, replacements, buyouts and peripheral requests • Maintain accurate asset records • Provide first-line support through Slack, the Service Desk portal and email, with the first reply within one hour • Log, categorise and track requests in Jira • Troubleshoot passwords, 2FA, email, calendars, messaging, VPN, connectivity, macOS and Windows laptops, software, printers, internal applications and telephony • Handle device-management notifications and escalate complex issues to L2 or engineering teams • Meet SLAs, update customers, obtain confirmation before closing requests and log working time • Maintain onboarding documentation, checklists and the internal knowledge base • Submit a weekly report on completed work, blockers and priorities

🎯 Requirements

• No prior professional IT or Service Desk experience required • English at B2 level or higher (mandatory) • Confident user of macOS and Windows • Knowledge of Google Workspace or Microsoft 365 • Experience with Slack or a similar messenger (Teams, Discord, Mattermost) • Experience with Jira or other task trackers (Trello, ClickUp, etc.) • Ability to write clear instructions for end users • Stress tolerance and ability to remain calm and professional in busy or urgent situations • Genuine desire to help people and a service-oriented mindset • Clear, friendly written and verbal communication • Patience and focus for high-volume, repetitive tasks • Attention to detail and discipline in following instructions and security rules • Eagerness to learn new systems and procedures • Nice to have: experience in customer support, helpdesk or technical support • Nice to have: Russian language • Nice to have: experience with ITSM / Service Desk systems • Nice to have: experience with password managers • Nice to have: experience with MDM / device management tools • Nice to have: basic understanding of VPN and networking

🏖️ Benefits

• Ongoing learning and hands-on development • Stretch opportunities for career growth • Remote work arrangement

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume