Customer Engagement Specialist

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Exely - Direct Drive for Your Hotel Sales

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51 - 200 employees

☁️ SaaS

Hospitality • SaaS

Exely is a hospitality software provider focused on enhancing hotel sales through innovative direct booking solutions. The company offers a comprehensive suite of tools including a Booking Engine, Channel Manager, Property Management System, Hotel Website Builder, Reputation Manager, Price Monitor, and Price Assist, all designed to help hotels maximize revenue and elevate their brand image. Exely's solutions aim to increase direct sales, improve customer loyalty, and streamline hotel operations by providing localized and tailored strategies for upper-midscale and luxury hotels. By offering educational services and exceptional customer support, Exely empowers hoteliers to reach ambitious revenue targets by optimizing their online presence and operational efficiency.

📋 Description

• - Be the primary contact for local clients in Turkey, addressing any queries or issues early on; • - Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly; • - Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients; • - Work alongside internal teams to fix client problems promptly and ensure their experience is smooth; • - Work with the current customer base proactively to boost direct online sales; • - Keep focus on revenue strategy and help partners in achieving high results; • - Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners; • - Work in an global team and have a good opportunity to exchange experience and implement the best practices in life; • - Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices; • - Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients.

🎯 Requirements

• - Based in Turkey (Ankara or Izmir); • - Able to work remotely, ready to visit hotels on-site; • - At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines; • - Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage; • - Knowledge of revenue structure of hoteliers would be a great advantage; • - Strong communication skills, both written and verbal Turkish and English; • - Very proactive, able to build strong relationships with clients; • - Strong analytical skills; • - Comfortable with CRM and computer software (Excel, Power BI); • - Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

🏖️ Benefits

• - Competitive salary based on your experience; • - Commissions based on KPI; • - It's remote full time job with working hours 09AM-6PM; • - Laptop, headset and mobile phone for work; • - Health insurance after probation period; • - Corporate meal card; • - You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings; • - The start-up environment is fast-paced and constantly growing, with full support from our established international team; • - Online & Offline camps, workshops and gatherings.