Customer Success Specialist

🕒 July 30

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 22%

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Exely - Direct Drive for Your Hotel Sales

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Exely is a hospitality software provider focused on enhancing hotel sales through innovative direct booking solutions. The company offers a comprehensive suite of tools including a Booking Engine, Channel Manager, Property Management System, Hotel Website Builder, Reputation Manager, Price Monitor, and Price Assist, all designed to help hotels maximize revenue and elevate their brand image. Exely's solutions aim to increase direct sales, improve customer loyalty, and streamline hotel operations by providing localized and tailored strategies for upper-midscale and luxury hotels. By offering educational services and exceptional customer support, Exely empowers hoteliers to reach ambitious revenue targets by optimizing their online presence and operational efficiency.

📋 Description

• Serve as the primary contact for local clients in Sri Lanka, addressing queries and issues • Observe and evaluate client performance and provide improvement suggestions • Arrange and hold frequent check-ins and quarterly business reviews • Handle 15 onsite client meetings per month • Work with internal teams to resolve client problems promptly • Proactively boost direct online sales across the current customer base • Focus on revenue strategy and help partners achieve strong results • Participate in local events and proactive marketing activities, including webinars, exhibitions, and business breakfasts • Collaborate with a global team and exchange and implement best practices • Maintain product knowledge and follow industry trends and practices • Represent client interests internally and encourage product features and developments based on client feedback • Complete probationary-period product, support, analytics tools, and website usability certifications

🎯 Requirements

• Based in Colombo, Sri Lanka • At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines • Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage • Knowledge of revenue structure of hoteliers would be a great advantage • Strong communication skills, both written and verbal Sinhala and English • Very proactive, able to build strong relationships with clients • Strong analytical skills • Comfortable with CRM and computer software (Excel, Power BI) • Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

🏖️ Benefits

• Competitive salary based on your experience • Commissions based on KPI • It's remote full time job with working hours 09AM-6PM (UTC+5:30) • Laptop, headset and mobile phone for work • You will have a dedicated training manager, with onboarding and constant support from an experienced manager • Initially, you will be accompanied by members of our international team to meetings • The start-up environment is fast-paced and constantly growing, with full support from our established international team • The company covers business trips around Sri-Lanka • English Speaking Club with colleagues from around the world • Online&Offline camps, workshops and gatherings • Network with colleagues from all over the world (Random Coffee Program)