Implementation & Training Specialist

🔥 13 minutes ago

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Exer AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Artificial Intelligence • Healthcare Insurance • Pharmaceuticals

Exer AI is a cutting-edge healthcare technology company that specializes in artificial intelligence solutions for musculoskeletal (MSK) and movement disorders. Their innovative platform offers patient monitoring and diagnostic tools that enhance treatment accuracy and improve patient outcomes without the need for sensors or additional hardware. Exer AI serves multiple healthcare sectors, including orthopedics and senior care, providing AI-driven assessments, personalized care plans, and proactive fall risk prevention to revolutionize the way patients engage in their health management.

📋 Description

• Own the onboarding process for new customers from signed agreement through burn-in. • Plan and lead go-live activities, including technical setup, workflow alignment, and training coordination. • Deliver both in-person and virtual training sessions for clinicians, therapists, and staff.**Ensure each site achieves key early metrics (user activation, scan completion, workflow confidence). • Track readiness and progress through internal checklists, reports, and status updates. • Monitor early utilization data and identify trends, risks, and opportunities during burn-in. • Partner closely with the VP of CS to document early success stories and surface learnings from pilots. • Transition mature accounts smoothly to long-term CSM ownership, ensuring continuity of relationships and context. • Deliver follow-up trainings and workflow refinements to ensure customers continue to use Exer effectively and efficiently through burn-in. • Support the Customer Success team by maintaining customer coverage and contributing as needed across ongoing initiatives and day-to-day operations. Success in this role requires a team-first mindset, strong communication, and a willingness to step in and help beyond defined responsibilities when needed. • Maintain detailed documentation on each onboarding phase and customer milestone. • Help standardize onboarding playbooks, training templates, and implementation guides. • Capture and share implementation feedback and training insights with the Customer Success team to inform continuous improvement and customer engagement strategies. • Support data-driven decision-making by tracking time-to-launch, user activation, and training completion metrics within CS processes. • Coordinate with Sales and the Customer Success team to align on scope and site expectations prior to kickoff. • Collaborate closely with internal teams through Customer Success to help resolve implementation issues and streamline workflows. • Surface customer feedback and implementation insights to internal teams to support continuous product and workflow improvements.

🎯 Requirements

• 3–5+ years of experience in Implementation, Customer Success, or Clinical Training, ideally in a healthcare or digital health environment. • Background in a clinical or patient-care setting (e.g., Physical Therapy, Occupational Therapy, Athletic Training, or related healthcare field). • Demonstrated ability to manage multiple implementations simultaneously while maintaining high responsiveness, visibility, and operational follow-through. • Highly organized professional who proactively communicates priorities, risks, and status updates across internal and customer teams. • Excellent communication and presentation skills; comfortable leading both small and large group trainings. • Strong operational and organizational skills with a bias toward follow-through and attention to detail. • Self-starter who thrives in a fast-paced, startup environment, balancing structure with adaptability. • Comfort operating in evolving environments where priorities may shift quickly and proactive communication is essential. • Willingness to travel up to 30-40% for onsite trainings, pilot activations, and workflow optimization visits. Travel may involve managing onsite customer support, training delivery, and coordination across multiple stakeholders while maintaining strong communication and alignment with the broader Customer Success team.

🏖️ Benefits

• Gym and studio memberships: We’re an active group that likes to get up and move. Some of us are just starting out, some of us are pro level athletes, but regardless of ability we believe that movement is important to everyone’s well-being. We’ll pay for your gym or studio membership (if you're still going)...or for your virtual classes and also offer lots of other fun opportunities to test different things out. It’s research! • Open Vacation Policy: We celebrate all the usual holidays and support people taking time for themselves when they need it. We’re not super big into counting vacation days as long as people get their stuff done, so we did away with them and you can take the time you need when you need it. • Paid Parental Leave: Family and self-first is one of our core values, so we offer fully paid time off for 12 weeks. • Medical, Dental, and Vision Insurance: We offer comprehensive health care for employees, with 100% of premiums paid by Exer.