Technical Success Manager

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August 17

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EXOGROUP

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Enterprise • Technology • SaaS

EXOGROUP is a collective of companies that provide a variety of services within the digital business sector. They have developed proprietary technology platforms within an interconnected business ecosystem, allowing clients to carry out online monetization safely. EXOGROUP values innovation, trust, leadership, diversity, passion, and openness. With a global presence and billions of daily impressions, they are committed to enhancing the way their clients conduct business online by offering robust and creative technological solutions.

51 - 200 employees

Founded 2006

🏢 Enterprise

☁️ SaaS

📋 Description

• Have a deep understanding of our product lines and roadmap from both commercial and technical perspectives. • Have an in-depth knowledge of the ad network platform, its procedures and how to implement them. • Take ownership of the EXADS technical documentation, ensuring it’s clear, up to date, and easy for clients to understand. • Demonstrate excellent communication skills in order to help the Sales team evangelise products and win new business, and to relay complex technical concepts to our Customer Success team so they can effectively communicate with clients and leads. • Establish and maintain scalable processes that ensure optimisation of resources. • Provide support and clear, well-documented guidance on any technical questions from our clients. • Provide technical training to clients when required and serve as a technical ‘mentor’ to other team members. • Prioritise, escalate or directly resolve tickets. • Liaise with developers in order to report bugs and ensure accurate documentation of issues. • Provide visibility on the most important ongoing issues. • Maintain and continually improve the internal and external documentation for clarity and completeness.

🎯 Requirements

• Solid technical background focusing on web technologies. • Ability to communicate effectively with the different teams and clients using 3rd party tools like Atlassian Jira, HubSpot, Slack, Github, etc. • Excellent understanding of the online advertising industry. • Ability to solve problems, offer creative solutions and make decisions with little or no guidance when required. • Strong written, spoken, and interpersonal communication skills (English), with the ability to produce clear and concise documentation. • A degree in Computer Science (or equivalent) • Experience with web technologies such as HTML, CSS and Javascript (considered a plus) • Coding experience is a bonus • Experience with doing technical training and webinars • Experience with directly supporting and communicating with clients for a SaaS online platform

🏖️ Benefits

• Flexible start times • Summer Schedule • Private health insurance • Remote work from home • Home office set up budget of 500 Euros • Your Birthday off as a paid holiday • Access to quality trainings through Udemy platform • Additional internal and external trainings through our EXOGROUP University program • Up to 1500 Eur of training budget and 5 days of study leave, every year • Flexible compensation of 500 Euros/year • Spanish, English, and Portuguese language lessons • Employee referral program bonus - Earn 2500 Euros by referring someone! • Subsidized Well-being activites • Exciting team buildings in locations such as Ibiza • Calm App subscription • Office Perks • Meal card • Relocation Package