Expatrio
B2C • Finance • Banking
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
Customer Support Agent
Job not on LinkedIn
August 8
🗣️🇨🇳 Chinese Required
Expatrio
B2C • Finance • Banking
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
đź“‹ Description
• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone • You will make sure that our customers get excellent customer service • Your main tasks will include the verification of documents • You will have your own responsibilities and also support our customer support agents with ad-hoc tasks • You will work together with our service partners to support our customers
🎯 Requirements
• You have some experience in customer support • You are available in full-time • You have strong communication skills and a customer first mindset • You are proficient in English and Mandarin • Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)
🏖️ Benefits
• International, diverse, and intrinsically motivated team • Autonomous and progressive work environment with low hierarchies and fast decision-making • Flexible working hours • Most importantly: The chance to solve an actual problem
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