Sales Support Specialist – Airfreight, Seafreight

🕒 April 2

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🤖 Artificial Intelligence

🚗 Transport

Logistics • Artificial Intelligence • Transport

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. The company is on a mission to build a powerful data infrastructure that drives unprecedented efficiency and profitability across the industry. Expedock focuses on automating the manual processing and inputting of data for freight forwarding and logistics, achieving 99. 99% accuracy. With a team of experts in artificial intelligence and logistics, Expedock aims to transform the future of supply chain and logistics.

📋 Description

• Rates & Pricing Management - Take ownership of gathering, analyzing, and maintaining freight rates from carriers, co-loaders, and suppliers. • Quotation Development - Prepare accurate and competitive quotations by computing end-to-end charges (freight, surcharges, duties, and other costs). • Commercial Support to Sales - Work closely with the sales team to translate client requirements into tailored pricing solutions. • Client Coordination - Serve as a key point of contact for quotation-related inquiries, ensuring timely responses, clear communication, and a smooth customer experience. • Contract & Vendor Management - Coordinate with carriers and partners to validate rates, clarify terms, and ensure all commercial agreements are accurate and up to date.

🎯 Requirements

• Experience in freight forwarding, shipping lines, or brokerage (local or international) • Strong understanding of shipping documents (BOLs, AWBs, packing lists, invoices, etc.) • Proven experience in rate sourcing, cost computation, and quotation building • Familiarity with freight pricing components (freight charges, surcharges, duties, and other logistics costs) • Comfortable using TMS platforms such as CargoWise or Magaya • Strong attention to detail with the ability to validate and analyze data (not just encode) • Graduate of Customs Administration or a related field • Licensed Customs Broker (preferred) • Strong English communication skills (C1), both written and spoken.

🏖️ Benefits

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month • Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. • Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.