Expel
201 - 500 employees
Founded 2016
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • SaaS • Technology
Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.
Manager, Technical Support Engineering
Job not on LinkedIn
🔥 1 minute ago
🇺🇸 United States – Remote
💵 $106.1k - $153.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👮♀️ Software Engineering Manager
🦅 H1B Visa Sponsor
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Expel
201 - 500 employees
Founded 2016
🔒 Cybersecurity
☁️ SaaS
Cybersecurity • SaaS • Technology
Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.
📋 Description
• manage Expel's TSE team • hire, coach, develop team members • keep SLOs green • handle hard escalations • transform the function to accomplish significantly more by eliminating wasted work
🎯 Requirements
• Experience managing a technical support or customer engineering team • A track record of improving how a function operates, not just keeping it running • Real comfort with AI and automation in operational contexts, not just curiosity • Enough security knowledge to credibly coach the team and engage on complex issues • People management fundamentals: regular 1:1s, real feedback, performance management, career development • The instinct to measure what matters and the willingness to eliminate what doesn't • Comfort working across teams when the problem lives outside your org
🏖️ Benefits
• unlimited PTO • work location flexibility • up to 24 weeks of parental leave • excellent health benefits
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