Business Operations Lead

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October 22

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Experian

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Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

10001 employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• Ensure operational activities align with organizational policies, regulatory requirements, and cybersecurity frameworks (e.g., NIST CSF, ISO 27001, SOC 2, GDPR). • Support audit readiness, compliance documentation, and evidence collection for internal and external reviews. • Represent the Cyber Fusion Centre during internal and external audits, assessments, and compliance reviews. • Define operational governance models, including leadership cadences, risk reviews, and performance tracking. • Improve programmes across CFC workflows, tooling, and reporting to enhance efficiency and scalability. • Define and report on Indicators and operational metrics to measure performance, identify trends, and inform strategic decisions. • Develop dashboards (e.g., Tableau, Power BI) to visualize incident metrics, threat trends, and operational health. • Create forecasting and scenario analysis to evaluate the potential impact of proposed process changes. • Work with CFC leadership and tower leaders to define measurements and coordinate the automation of metric reporting dashboards. • Deliver executive-level briefings and client engagement materials to showcase CFC capabilities and effect. • Facilitate integration between cyber, physical, and threat intelligence teams to support a unified threat response. • Promote a culture of cybersecurity awareness and operational discipline across the organization. • Contribute to the strategic development and continuous improvement of CFC service offerings, incorporating latest technologies and evolving threat landscapes. • Build partnerships with our teams, leaders, and external partners to support collaboration, integration, and operational success. • Consult with teams to build onboarding documentation, training roadmaps, and performance metrics. • Help redesign internal knowledge bases and process documentation. • Break down technical process documents centered around cybersecurity into layman's terms. • Coordinate procurement activities to ensure acquisition of tools, and services required by several Cyber Fusion Centre (CFC) functions. • Work with CFC leadership to manage budget planning and tracking, ensuring understanding of organizational financial policies and priorities. • Occasional domestic or international travel may be required for training, strategic planning sessions, internal meetings, audit meetings, or project execution.

🎯 Requirements

• Experience in business operations, programme management or cybersecurity operations with audit & consultancy background. • CISSP, CISM or similar cyber related qualifications. • Familiarity with cybersecurity tools and concepts (e.g., SIEM, threat intelligence platforms, incident response workflows). • Proficiency in data analysis tools (Tableau, Excel, Power BI) • Collaboration & Documentation: SharePoint, xWiki, Confluence, Microsoft Teams, OneNote ServiceNow, Jira PowerShell, Python scripting for automation and reporting • Awareness of AI/ML applications in cybersecurity operations. • Experience driving operational efficiency and process improvement across operations, with proficiency in data analysis, finance management to support projects and growth. • Experience with technical writing, process documentation, and training procedures. • Familiarity with common cybersecurity and data protection frameworks such as NIST Cybersecurity Framework (CSF), ISO/IEC 27001, SOC 2, GDPR, HIPAA, and CIS Controls. • Experience supporting or representing teams during audit engagements and compliance assessments.

🏖️ Benefits

• Flexible work environment, working hybrid or in the office if you prefer. • Great compensation package and discretionary bonus plan • Core benefits include pension, bupa healthcare, sharesave scheme and more • 25 days annual leave with 8 bank holidays and 3 volunteering days. • You can purchase additional annual leave.