Experian
Artificial Intelligence • B2B • SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
Customer Support Specialist II
Job not on LinkedIn
November 11
Experian
Artificial Intelligence • B2B • SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
📋 Description
• Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries. • Analyze written and verbal consumer disputes, determining appropriate resolution paths. • Process dispute requests, including contacting financial institutions for documentation and validation. • Educate consumers on dispute management and credit correction procedures. • Ensure all actions comply with FCRA and state and country regulations. • Maintain accurate records and uphold data quality standards in all systems.
🎯 Requirements
• Experience: Minimum 1 year of inbound call handling experience. • Education: High school diploma required. • Skills: Experience interpreting and responding to customer requests. • Good english communication skills • Experience documenting customer issues in detail • Short-term memory retention. • Experience handling support requests from a variety of different channels (85%–90%). • Proficient in PC and internet-based tools for quick decision-making. • Other Requirements: Must pass background checks, employment and education verification, and pre-employment screening.
🏖️ Benefits
• Medical, life and dental insurance • Asociacion Solidarista • International Share Save Plan • Flex Work/Work from home • Paid time off • Annual Performance Bonus • Education Reimbursement • Family Bonding • Bereavement Leave • Referral Program • more
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