Experian
Artificial Intelligence • B2B • SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
PAM Operations & Service Delivery Manager
Job not on LinkedIn
November 6
Experian
Artificial Intelligence • B2B • SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
📋 Description
• Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers • Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements • Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity • Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements • Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP) • Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment
🎯 Requirements
• 7+ years of experience in IT operations, cybersecurity, or identity and access management, with at least 3+ years leading PAM operations and service delivery teams • Experience managing teams, roadmaps, and delivering on goals • Demonstrated hands-on experience with CyberArk PAM solutions (PAS, EPM, Conjur, WPM) • Strong knowledge of PAM concepts, access control models, and regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, HIPAA) • Experience implementing PAM controls in hybrid environments (on-premises, AWS, Azure, GCP) • Knowledge of secret management principles and tools • Familiarity with IT service management (ITSM) frameworks and tools (e.g., ServiceNow, Jira) for ticketing, incident, and change management • Ability to translate technical requirements into business terms • Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian, CISM, CISSP, ITIL, or cloud certifications (AWS/Azure) are a benefit
🏖️ Benefits
• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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