Relationship Management Manager – Employer Services

🕒 May 22

🇺🇸 United States – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Build and maintain positive relationships with clients • Drive business growth and lead a team of Relationship Managers • Conduct strategic planning and sales management • Manage revenue performance including forecasting and renewals • Leverage client feedback to improve satisfaction • Present business reviews and strategic recommendations to clients and leaders • Maintain awareness of market conditions and industry developments

🎯 Requirements

• Bachelor's degree or equivalent experience • 3+ years of experience in sales/account management leadership • Experience leading client-facing teams • Experience managing revenue retention and growth • Proven track record of high renewal rates and customer satisfaction • Financial knowledge including revenue performance management • Experience using VOC insights for client experience improvement • Knowledge of Employer Services including Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2, and ACA • Proficiency with CRM platforms and reporting tools

🏖️ Benefits

• Full medical, dental, and vision benefits • Matching 401K • Fully remote environment • Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays