Experian
Artificial Intelligence ⢠B2B ⢠SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
Technical Customer Support Agent
Job not on LinkedIn
Yesterday
đ¨đˇ Costa Rica â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đť IT Support
đŤđ¨âđ No degree required
Experian
Artificial Intelligence ⢠B2B ⢠SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
đ Description
⢠Handle incoming client requests related to company products and services through phone and email, ensuring accurate support. ⢠Identify the source of the issue and guide the user through the resolution process using internal and external resources. ⢠Document and update all case activity daily in the ticketing system, following departmental guidelines. ⢠Respond to emails and maintain daily follow-up to ensure case progress. ⢠Follow all internal procedures, policies, and standard operating procedures (SOPs) as defined by the department. ⢠Participate in scheduled after-hours on-call support. ⢠Assist peers with second-level troubleshooting and more complex cases. ⢠Handle escalated issues assigned by the Manager, Supervisor, or Lead, including joining conference calls with internal or external clients. ⢠Support training and cross-training of our technicians. ⢠Suggest process improvements and contribute to departmental efficiency.
đŻ Requirements
⢠1- 2 years of call center experience ⢠1 year in the technical support area. ⢠PC Skills, Internet knowledge (internet explorer, Firefox, and Chrome) ⢠troubleshooting supporting by phone and email, (FTP, XML, Json, AD) ⢠Advanced English Language skills, both verbal and written. (85% or above)
đď¸ Benefits
⢠Medical, life and dental insurance ⢠Asociacion Solidarista ⢠International Share Save Plan ⢠Flex Work/Work from home ⢠Paid time off ⢠Annual Performance Bonus ⢠Education Reimbursement ⢠Family Bonding ⢠Bereavement Leave ⢠Referral Program ⢠and more.
Apply Now