Experian
Artificial Intelligence • B2B • SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
Unemployment Insurance Claims Analyst
1 minute ago
🇺🇸 United States – Remote
💵 $37k - $60.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔒 Insurance
🦅 H1B Visa Sponsor
Experian
Artificial Intelligence • B2B • SaaS
Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.
📋 Description
• Audit and update claim response templates for accuracy and effectiveness. • Communicate with clients to gather documentation. • Submit responses to new claims. • Track claim outcomes and identify trends. • Analyze claim success rates. • Report on volume and outcomes to leadership. • Identify opportunities to improve claim handling processes. • Advise clients on appeal options. • File appeals and confirm hearing schedules. • Analyze appeal outcomes and identify patterns. • Recommend improvements to appeal strategies. • Schedule check-ins or coaching sessions with clients. • Share best practices and process improvement suggestions. • Evaluate client satisfaction and engagement. • Ensure all submissions meet regulatory standards. • Stay updated on changes in state agency requirements. • Identify opportunities to promote Experian's services during client interactions. • Share feedback from clients that could inform product development. • Collaborate with marketing or product teams on outreach efforts.
🎯 Requirements
• Experience in unemployment claims management industry • Experience working directly with clients to gather information, provide guidance, and build long-term partnerships • Experience assessing claim outcomes, analyzing unfavorable determinations, and advising on appeal strategies • Experience using Bullhorn platform
🏖️ Benefits
• Flexible Time Off: 15 Days
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