Product Support Engineer

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Experlogix

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Experlogix is a company that specializes in providing Configure, Price, Quote (CPQ) software, document automation solutions, and digital commerce platforms. Their CPQ software empowers sales teams by integrating with CRM or ERP systems, ensuring real-time product and pricing information and reducing manufacturing errors through rules-based logic. Their document automation tools streamline the creation and management of business documents, reducing administrative burdens with a low-code platform. Experlogix also offers digital commerce solutions, enabling businesses to grow their online presence with scalable e-commerce and mobile applications. Their services are designed to improve sales efficiency and customer experience across various industries, including government, financial services, and healthcare insurance.

📋 Description

• Investigate and troubleshoot complex technical issues related to Experlogix CPQ Design Center, product modeling, configuration rules, pricing logic, document generation, and business processes. • Analyze customer configurations, models, queries, and application behavior to identify root causes and implement effective solutions. • Replicate customer-reported issues in internal environments and document findings with detailed reproduction steps. • Create clear, actionable bug reports and enhancement requests for Product Management, Development, and Professional Services teams. • Utilize SQL, FetchXML, OData, and other query languages to validate data, troubleshoot issues, and perform root cause analysis. • Interpret application logs, configuration files, and system diagnostics to isolate technical problems. • Collaborate with Product Management, Development, Professional Services, and Technical Support teams to resolve customer issues. • Provide technical guidance and best practices for product modeling, business rules, calculations, workflows, and integrations. • Maintain high-quality documentation within the knowledge base for recurring issues, troubleshooting procedures, and product functionality. • Participate in product testing and validation of software fixes and new features. • Continuously develop expertise in Experlogix products, Microsoft Dynamics, Salesforce, and related technologies.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or equivalent practical experience. • 2+ years of experience supporting enterprise software, SaaS applications, CPQ, CRM, ERP, or business applications. • Strong analytical and troubleshooting skills with the ability to investigate complex technical issues. • Experience writing SQL queries for troubleshooting and data validation. • Excellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. • Strong organizational skills with the ability to prioritize multiple issues in a fast-paced environment. • Self-motivated with excellent attention to detail and a passion for problem solving.

🏖️ Benefits

• Competitive base salary with variable commission plan • Medical, Dental, and Vision insurance • Company Stock/Equity Plan • Life Insurance • Short Term/Long Term Disability Insurance • HSA/FSA accounts • 401(k) with company match • Teledoc virtual health • Health advocate • Employee Assistance Program • Paid holidays and PTO.